Help

• What are the minimum system requirements to run The BNN Broadband Network?
• Is The BNN Broadband Network supported on Macintosh?
• Do I need special software to use The BNN Broadband Network?
• How can I minimize the need for scrolling?
• The video is sometimes displayed upside down and is colored green or orange. Why is that?
• I am hearing sound but not seeing any video. What could be the problem and how can I fix it?
• The video is appearing as a "slide show" but I hear the audio.
• The video will not play and I do NOT see any error messages in the video window in just the Loading icon.

What are the minimum system requirements to run The BNN Broadband Network?

• You must have a high speed connection (DSL or Cable modem)
• Minimum Broadband Bandwidth: 1,000kbs
• Optimal Broadband Bandwidth: 2,000kbs
• The CTV Broadband Network content may not work well with “ultralight” cable or DSL connections as they may not offer enough bandwidth for the video streams.

The minimum system configuration to use The BNN Broadband Network is:

• Processor: Intel Pentium III 666 MHz (or equivalent)
• Internal Memory: 256 Mb RAM
• Operating System: Windows 2000 SP4+, XP, Vista
• Browser: Microsoft Internet Explorer 5.5 or Firefox 1.5 (or higher)
• Media Player: Windows Media Player 9 (Windows 2000) Windows Media Player 10 (Windows XP) or higher
• Flash Player: Macromedia Flash 7 or higher
• Note: Some older computers with Pentium III processors may have trouble displaying the high-quality video on The CTV Broadband Network.

The optimal system configuration to use The BNN Broadband Network is:

• Processor: Intel Pentium 4 or better
• Internal Memory: 1024 MB RAM
• Operating System: Windows XP SP2
• Browser: Microsoft Internet Explorer 6+ or Firefox 1.5+
• Media Player: Windows Media Player 10 (Windows XP)
• Flash Player: Macromedia Flash 8

Is The BNN Broadband Network supported on Macintosh?

Although The BNN Broadband Network is optimized for the PC systems as described above, the streaming video can work with most Mac systems.

Mac OS: minimum OSX
Required browser: Latest version of Firefox for Mac (download here)
Required Quicktime plugin: Flip4Mac (download here)

Do I need special software to use The BNN Broadband Network?

The BNN Broadband Network does not require special software to run.
You will, however, need the most recent versions of Microsoft Internet Explorer, Windows Media Player, and Macromedia Flash.

How can I minimize the need for scrolling?

This is a known bug with Windows Media Player. To solve the problem, you'll need to follow two steps:

1. Right click on the desktop of your computer and select 'Properties'.
2. Click on the Settings tab.
3. Click and hold the arrow in the 'Screen resolution' area and move to the right until you reach a resolution of at least 1024 x 768 pixels.
4. Click Apply.

The video is sometimes displayed upside down and is colored green or orange. Why is that?

This is a known bug with Windows Media Player. To solve the problem, you'll need to follow two steps:

1. Make sure you have the latest release of Windows Media Player. You can download the latest here.
2. Download the patch that addresses the problem. You can download the patch here.

I am hearing sound but not seeing any video. What could be the problem and how can I fix it?

There are three possible causes for this.

1) Some computers cannot display video unless they are in 24- or 32-bit color mode. To see if you are in this mode, right-click on your desktop and choose ‘Properties’. Then click the ‘Settings’ tab. There should be a box near the lower-right which says ‘Color Quality’. From the dropdown menu, make sure either 24-bit (high color) or 32-bit (true color) is selected.

2) You may not have the required version of Windows Media Player installed. To fix this:

1. Click your 'Start' menu and then click 'Windows Update'.
2. Go through the Windows Update process and it should suggest a new Windows Media Player or Windows Media Player Codec for you to install.

3) You may be using Windows Media Centre. We have had reports some configurations of PC's and Windows Media Centre are having difficulties displaying the video. Please email us at support@ctvdigital.com if you think this is the problem.

The video is appearing as a “slide show” but I hear the audio.

Your current bandwidth may not be sufficient to allow the video to completely stream. You must be using a high-speed internet connection. Alternatively, your computer may be tasked with doing too many other things along with the video streams. Try closing other programs that may be either accessing the internet (filesharing or messenger programs) or using your system resources.

The video will not play and I do NOT see any error messages in the video window - just the "Loading" icon.

Some internet security programs on your computer may block the required scripts from running within the The BNN Broadband Network player. There are a few things to try to allow The BNN Broadband Network to be allowed to run within your browser:

1. In Internet Explorer, add www.ctv.ca, www.ctvdigital.com, and www.bnn.ca to your “Trusted Sites”. In the program, click Tools, Internet Options and select the Security Tab. Click on the green checkmark for Trusted Sites. Click Add Site. Add the sites to your trusted site list. Ensure the security level of the Trusted Site list is set to Low or Medium-Low.
2. If you’re running any “Internet Security” programs, ensure that Javascript execution is enabled.
3. Ensure all your computer hardware and software components meet the technical requirements above.